For a product to be successful in the market, the customers should fully understand its working and its features to the full extent. Not just that, your dealers, partners, suppliers, resellers, and franchisees should also understand the product and services to sell it efficiently and be successful in the market. For that purpose, industries are now trying to provide training to outside the organization. The specific term for this type of practice is called Extended Enterprise Learning.
As the competition in the market is increasing, companies want to hold their customers and continue their connection for the long term. Therefore, this type of training is becoming more popular nowadays. The customers and dealers should know the product details thoroughly and be able to understand the company’s purpose. These efforts towards their customers can make the product to be the best use for them and make the output considerably tremendous in the market.
When the result is that marvelous, then you should acknowledge this training. In this blog, we are going to discuss the points that you should know while administering this training in your company.
Serve Multiple Type of Content
Since this training is not for your employees and trainees, instead it is for your customers or dealers, you will need content that can engage your learners. In this type of training, content is truly a king. You need to choose your content smartly. You can make FAQs or create engaging videos for your learners. That will make them learn about their product faster and better.
Select a Good LMS
LMS makes the training process pretty comfortable for an industry. With a rich in features LMS, you can create learning materials and provide them to your learners effortlessly. Reaching your customers is necessary, and through LMS, you will be able to contact your customers. Choose an online learning management system that supports the live training session and streaming courses as well.
Introduce Your Product Effectively
Extended Enterprise Training is not just about making your customers or vendors understand the product features or working. You can introduce the changes in products, latest updates, and additions. Also, you can launch a live event for your customers and advertise your product.
Make the Product Sell Effectively
As we have discussed before, this training is useful for dealers, partners, suppliers, resellers, and franchisees. Through Extended enterprise training, your vendors can understand the product and company goals more comprehensively. This training can help them to sell your products and ultimately improves your relationship with them.
When your customers and vendors appreciate your products, they tend to stay with you longer. Ultimately, customer experience matters a lot in improving company revenue. Therefore, this is a high time using the LMS software and implementing Extended enterprise training in your organization.